Certified Document Translator Privacy Policy

Information we collect

We collect the information needed to create and manage your translation order, including your name, email address, account login details, uploaded documents, order notes, delivery choices, shipping address when hard copies are requested, payment status, and order history.

How we use information

We use your information to process translation orders, prepare certified translations, provide account access, send order confirmations and status updates, deliver completed files, arrange hard-copy mailing when selected, prevent fraud or misuse, and respond to support requests.

Uploaded documents

Uploaded documents are used only to provide the translation service, complete quality review, create certification materials, and support the order if a correction or delivery issue arises. We do not sell customer documents or customer information.

Account and device information

We process account and session information needed to keep you signed in and protect your account. When you choose a camera scan or photo-library upload, the app accesses only the document you select or capture for your order. We do not use uploaded documents for advertising or unrelated profiling.

Service providers

We use trusted service providers to operate the site and process orders. These include Supabase for account, database, and file-storage services; Stripe for payment processing; and Resend for email delivery. These providers process information only as needed to provide their services to us. Their systems may process information in the United States or other locations where they operate.

Payments

Payments are processed through Stripe. We do not store full payment card numbers on our servers. Stripe may collect and process payment information according to its own privacy and security practices.

Email communications

We send transactional emails such as account messages, order confirmations, payment confirmations, and order status updates. These emails are part of the service and are not marketing newsletters.

Where permitted, we may also send an optional promotional follow-up offering help getting started. These messages identify themselves as promotional and include an unsubscribe option. You can stop all marketing emails through that link or by contacting orders@cdtranslator.com. Opting out does not stop essential account, security, or order emails. Creating an account does not constitute marketing consent where consent is required.

Authorized staff can review account signup and verification dates, the most recent sign-in, upload and order activity, and follow-up history for customer support. We retain a minimal email-address fingerprint to honor marketing opt-outs, including after account deletion.

Security and retention

We use reasonable technical and organizational safeguards to protect customer information. No online system can be guaranteed perfectly secure. We retain order information and documents for as long as needed to provide the service, maintain records, resolve disputes, comply with legal obligations, and support customers.

Your choices

You may request deletion from Account settings and status while signed in, or use our account deletion page if you no longer have app access. We remove account credentials, uploaded documents, and associated personal data that are not required for legitimate legal, payment, security, fraud-prevention, or recordkeeping purposes. A limited record of the request and legally required transaction information may be retained. We do not sell personal information or use it for targeted advertising.

Policy updates

We may update this policy as the service changes or legal requirements evolve. The effective date above shows when this version was last revised.

Contact

Questions about this policy or your order information can be sent to orders@cdtranslator.com.

Business information

Certified Document Translator is operated by Kerr Media LLC.

Service usage analytics

To improve the website and apps, we record steps such as opening CDT, viewing pricing, selecting a document, registering, signing in, and starting or cancelling checkout. These records include a random browser or app identifier, a session identifier, the platform, and app version. After sign-in, we can connect this activity with your account and order records to understand where people encounter problems.

Usage events do not contain document contents, filenames, payment-card details, or advertising identifiers. These CDT-owned usage records are not sent to advertising networks. The website also offers separate, optional Google measurement. Detailed usage records are retained for up to 93 days; operational account and order records follow the retention policy below. We honor supported Global Privacy Control and Do Not Track signals and previously saved analytics opt-outs.

Optional Google website measurement

Google Analytics and Google Ads conversion measurement are off unless you choose to allow them in this browser. If you allow them, Google receives general website activity and verified registration or paid-order events, along with browser and device information, network information, and cookies used for measurement. Allowing this includes sharing measurement data with Google for advertising attribution. It helps us understand website use and which advertising leads to genuine customers.

We do not send names, email addresses, document contents, filenames, full account links, or payment-card details through these measurement events. We do not enable personalized advertising or enhanced conversions. This choice is optional, is separate from the CDT-owned usage report, and does not affect registration or ordering. Supported browser privacy signals and saved opt-outs take priority.

Your choice is remembered for up to 180 days. You can turn Google measurement off here at any time. Turning it off stops future optional collection in this browser and removes accessible Google measurement cookies; it does not delete information already processed by Google. Learn more about how Google uses information from partner sites.

Google measurement is off unless you choose to allow it.